Email Support
Send your questions, feedback, or support requests directly to our team
What to Include in Your Message
For Technical Issues
Device type and operating system version
App version (found in Settings)
Description of the issue and when it occurs
Screenshots or screen recordings if helpful
For Account Issues
Email address associated with your account
Description of the problem
Any error messages you're seeing
Requesting Account Deletion — include name, email, and phone in the request.
For Billing Questions:
Your account email address
Transaction ID or receipt number
Specific billing question or concern
For Feature Requests
Detailed description of the feature
How it would help your medication tracking
Any specific use cases or examples
Response Time
Email Support
We typically respond within 24 hours during business days
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Privacy & Security
Your personal information is protected and will only be used to respond to your inquiry. We are HIPAA compliant and take your privacy seriously.
Common Topics
GLP-1 medication tracking questions
App feature support and tutorials
Account and subscription issues
Data export and privacy concerns
Technical troubleshooting
Billing and refund requests
Feature requests and feedback